Frequently Asked Questions

Currently, HalloFitness is only available in Singapore.

1. Credit/Debit cards
   • Visa
   • Mastercard
   • American Express
   • China UnionPay
2. PayPal
3. Google Pay
4. Apple Pay

For more details, check out this page.

Order(s) can only be tracked when it is in Completed state.

1. For HalloFitness users, you may track your order(s) in My Account > Orders page. Click on the View button on the order you are tracking to see its status.
2. For all users, you may track your order(s) in the Order Tracking page. You may submit below details to the tracking form to track your order:
   • • Order ID and Order Email; or
     • Tracking Number

Unfortunately you are not allowed to change or cancel your order once it has been placed.

Please refer to the step-by-step guide in the Returns and Refunds Policy here.

You may find the contact details in the Contact Us page.